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Which operating system is used for the installation of Abacus?
We use Linux for all our systems. However, you will never need to log into or view a Linux server. All Abacus server management can be done through the AbaHost console.
What are the server dimensions in terms of CPU/RAM?
The whole concept of AbaHost is that you don't need to worry about RAM and CPU. You simply purchase ATK users and disk space, and we take care of the CPU and RAM. Our systems monitor RAM and CPU usage and we adjust these resources in real time at no extra cost.
How often do you perform backups and how long do you retain them?
Arcanite retains the two most recent backups, as well as one backup for each of the past 7 days, one backup per week for the last 7 weeks, and one backup per month for the last 3 months. Additionally, a daily copy is made, with the two most recent copies stored at a remote location.
My company uses Abacus and we don't have a partnership with an Abacus reseller. Can we establish a contract with you directly?
We collaborate with partners who resell Abacus and manage their clients' servers via our AbaHost platform. Generally, we do not establish direct contracts with Abacus end users.
As a reseller, what technical knowledge is required to use AbaHost?
No technical knowledge is required beyond the basic training provided by Abacus. AbaHost is an intuitive platform that allows you to easily order and manage Abacus servers without technical involvement on your part. We handle the configuration, security, and monitoring of your Abacus servers.
How does AbaHost handle cybersecurity?
We prioritize security across all aspects of our hosting solution, including:
  • End-to-End Encryption

    Data is fully encrypted both at rest and in transit.

  • Secure Protocols

    We employ secure, industry-standard protocols to protect data exchanges.

  • High-Security Data Centers

    Our servers are hosted in Tier III+ and IV+ data centers in Switzerland, compliant with FINMA and ISO 27001 standards.

  • Private Cloud Infrastructure

    We maintain strict control over physical server locations to ensure data privacy.

  • IP Restriction and VPN Options

    Customers can choose IP restrictions and VPN access for added security.

  • Firewall Protection

    Advanced firewall systems are in place to monitor and secure network traffic.

How is the installation protected from infrastructure failure?
Security is prioritized at every level, with the following measures in place to protect installations:
  • Daily Backups

    Regular backups are conducted daily to secure data.

  • Multi-Datacenter Backup Redundancy

    Backups are stored in multiple data centers, providing resilience in the event of outages or disasters.

  • Proactive Health Monitoring

    Hardware and software are actively monitored to detect and address potential issues before they affect system stability.

What types of businesses benefit most from AbaHost hosting services?
AbaHost is ideal for:
  • Abacus Resellers

    Perfect for resellers who require a scalable, flexible hosting solution to efficiently manage multiple clients.

  • SMEs and Large Enterprises

    Suitable for businesses seeking secure, customizable hosting that can adapt as they grow.

  • Regulated Industries

    Tailored for organizations in sectors like finance and healthcare, where strict security and compliance standards are essential.

How does AbaHost support business growth?
Our hosting platform is built to scale seamlessly with your business. Key features include:
  • Easy Expansion

    Add users or increase storage capacity without technical challenges.

  • Automated Backups and Optimizations

    Ensure smooth performance as your customer base grows, with automated backups and performance enhancements.

  • Detailed Reporting

    Access in-depth usage reports to monitor activity and forecast future needs, helping you plan effectively for growth.

Does each customer have their own server instance, or is it shared with others?
With AbaHost, each instance is set up at the Scope level and is only shared within the same Abacus reseller group. For example:
  • Premium Package

    You receive one dedicated virtual machine (VM) with one Scope for your use only.

  • Medium Package

    Up to 3 Scopes (for the same reseller) may share a single VM.

  • Basic Package

    Up to 4 Scopes (again, only from the same reseller) may share one VM.

  • AbaHost Console

    You can check your AbaHost console to see which customers share the same VMs, if any. This setup also simplifies updates, as all customers on a shared VM are updated at once.

Do customers have access to the server console, such as for FTP uploads?
No, direct console access is not provided to customers.
  • AbaHost Web Console

    It offers partners all necessary tools to manage an Abacus server, including options to create SFTP access for uploads and downloads.

  • Secure Folder Configuration

    Partners can also configure access to specific folders on the server to enhance security.

Is it possible to connect to the server via VPN?
Yes, VPN access is available as an optional paid feature.
Is it possible to use a custom domain with an SSL certificate?
Yes, customers may use their own domain with an SSL certificate.
Does the 20 GB storage allocation in the Basic plan include the space used by the operating system or the Abacus software?
No, the 20 GB allocation is exclusively for customer data.
  • Exclusively for Customer Data

    The operating system and Abacus software do not occupy this space.

  • Additional Storage Packages

    Additional storage packages are available should your storage needs grow over time.

Are the servers monitored, and will customers be alerted if resources are running low?
Yes, we conduct active monitoring of all servers.
  • Resource Usage Alerts

    If any system resources approach their limits, such as storage space, customers will receive an email notification, or one of our support agents will reach out.

  • Additional Capacity Available

    For storage in particular, if usage exceeds the allotted space (e.g., 20 GB), we will alert you, but additional capacity is available to prevent immediate service disruptions.

How is pricing structured?
Our pricing follows a tiered, flat-fee model, providing predictable monthly costs.
  • Flexible Options

    For businesses with variable needs, we also offer flexible, scalable options.

  • Usage-Based Pricing

    This ensures you only pay for what you actually use.

Interested?

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